Technical Manager

Commercial Maintenance Services UK Ltd was established in 2000 and is a privately-owned commercial building maintenance, services and supply company serving the whole of the UK. CMS provides value for money mechanical and electrical engineering services maintaining central heating, electrical, air conditioning, catering and refrigeration systems and our team of over 100 qualified, uniformed and vetted (DBS) engineers are based at our engineering hubs around the country.

GENERAL

An engineer must be experienced and carry the requisite qualifications for the role employed. We pride ourselves on employing competent engineers to fulfil our client’s requirements and provide them with the best service possible. All engineers must be an enthusiastic ambassador for our business, consistently living our values, exceeding the expectations of our customers, promoting our brand and delivering the bottom line, contributing to the wider business by committing to culture of openness, continuous improvement, collaborative working and interdependence with other teams and team members.

EQUAL OPPORTUNITIES

We are committed to the principles of equal opportunity in our employment practices. It is our policy to ensure that no job applicant nor current employee receives less favourable treatment due to a “protected characteristic” (ie race, sex, disability, sexual orientation, religion or belief, age, marital status or civil partnership, pregnancy/ maternity or gender reassignment) or is disadvantaged by any conditions or requirements being placed of him/her which cannot be justified.

OUR SHARED VALUES

Responsiveness – We are agile and quick, responding to the needs of our individual customers. We are never afraid to go the extra mile nor to tackle difficult and demanding projects.

Integrity – We are open and honest with our clients, ourselves and with others, we act with respect and integrity treating people fairly and consistently.

Expertise – We are a people business; we always have the teams with the relevant expertise on the hand to deliver.

KEY RESPONSIBILITIES

• Provide technical support and guidance on the telephone to engineers out in the field.
  
  
• Interact between administration team, management team and regional engineering team to disseminate information into the field.
  
  
• Monitor engineers and promote best practice in health and safety, engineering and customer care.
  
  
• Be part in a 1 in phone on call rota.
  
  
• To deliver our contracted performance targets and CMS expectations including:

• • Health & Safety
  • Work standards
  • PACE - Profit after controllable expenses
  • Conformity with our core processes and workflows
    
    
• To be the Subject Matter Expert for your regional team’s key technical competencies.
  
  
• Ensure a professional image of CMS is presented to clients and visitors and ensure excellence in customer service is always delivered and promoted.
  
• To liaise with client staff to determine requirements and to promote continuous improvement works and project related activity.
  
  
• Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning.

QUALIFICATIONS & TRAINING

• Technically qualified to at least City & Guilds level/ UK Level 3 NVQ in relevant electrical disciplines or time-served with suitable experience
  
  
• Relevant H&S qualification 
  
  
• GCSE (or ‘O’ Level equivalent) passes in Math's and English or recognised equivalent  
  
  
• Ability to interface with people including customer staff at all levels
  
  
• Demonstrable experience and knowledge of working within the Industrial and Commercial sectors 
  
  
• Demonstrable experience and knowledge of HVAC systems
  
  
• Ability to read and understand schematic and wiring diagrams
  
• Full UK Driving Licence
  
  
• Able to pass a DBS check for relevant convictions*

*Our client base includes sites housing “vulnerable people”. A DBS check is conducted for all client-facing employees. A notification under DBS does not necessarily bar an individual from working for CMS. Please discuss any misgiving you may have with our HR team.

KNOWLEDGE, SKILLS & COMPETENCIES

• Good interpersonal skills
  
  
• The ability to work independently and take initiative 
  
  
• Ability to work as an individual and as part of a team
  
  
• Excellent written and verbal communication skills
  
  
• Excellent time management and organisational skills
  
  
• Outstanding customer service skills
  
  
• A friendly and professional telephone manner
  
  
• Working knowledge of Microsoft Office packages
  
  
• Strong attention to detail
  
  
• Computer literate

SPECIAL CONDITIONS

It is an express condition of employment that you are prepared to transfer to alternative duties within our Organisation. To include - covering terms of leave as necessary, to take over and cover some duties normally performed by colleagues or outside of normal working hours. This flexibility is essential for operational efficiency as the type and volume of work is always subject to variables.