Customer Profile

Travelodge logoTravelodge is the UK’s largest independent hotel brand with 560 branded hotels and 40,000 rooms across the UK, Spain and Ireland.
Travelodge welcomes approximately 18 million customers every year at occupancy levels exceeding 75%, almost 10,000 colleagues work across the business.


Travelodge was seeking a specialist Mechanical & Electrical and building services maintenance company to provide contracted planned and preventive maintenance cover and emergency reactive maintenance support for every hotel in the UK. Whilst Travelodge staff and teams focus their effort on providing outstanding hospitality for hotel guests, the M&E provider is to ensure that buildings are safe, legally compliant and efficiently operational 24 hours a day, 7 days a week, 365 days a year.


Pressure on RevPAR rates inevitably means that hotels and operators cannot afford building systems and plant to fail when they are most needed. Whether this is bar systems, catering equipment or the main building plant and associated systems operational reliability is a priority.

CMS was chosen to provide reactive emergency support and annual planned preventive maintenance covering heating plant, hot and cold water services, electrical systems and catering appliances to a 4hr SLA.

With a UK based call centre, regional engineering hubs and a nationwide network of over 100 specialised engineers CMS was uniquely placed to be able to support Travelodge teams with a four-hour engineer on-site service level agreement covering gas systems, boiler plant, heating and ventilation (HVAC), hot and cold water systems, electrical installations and catering appliances.