Case Study:Four Seasons Healthcare
- Four Seasons operates a national network of more than 300 care homes with 20,000 staff providing specialist dementia and nursing care to more than 14,000 people.
- Four Seasons Healthcare is an international leader in dementia care and a major contributor to advances in best practice. Its specialist Dementia Care Framework significantly improves the well-being of people living with dementia while reducing their requirement for medications.
- Four Seasons provides long-term, intermediate, respite care and palliative nursing; the care homes and their associated infrastructure and systems provide a critical plank in delivering these services.
Four Seasons Healthcare required the services of one national supplier to provide specialist mechanical and electrical engineering across their 350 sites in the UK, ensuring the 20,000 employees could continue to offer reliable and comfortable care to their 14,000 residents.
CMS provides reactive emergency support and annual planned preventive maintenance contract covering boiler plant, hot & cold water services.
Qualified engineers (100% police checked (DBS), trained and qualified carrying industry-specific accreditations (Gas Safe, NICEIC, Chas and B&ES) with £10m of public and third party liability cover. CMS provides Four Seasons with contracted planned and preventive maintenance cover and emergency (24/7) reactive maintenance support.
“CMS has been providing emergency cover to the FSHC Group for more than three years, their call centre and engineers are always on hand and are really reactive, getting to even the most remote homes well within their SLA” – FSHC Care Home Manager Suffolk.